Technical Support Service Feedback

We constantly review the service and support we offer our students, as part of this process we would appreciate it if you could complete and return this questionnaire.

Have you experienced any technical problems with the equipment we supplied to you under your Disabled Student Allowance?

When you contacted us, how long did you have to wait before talking to a technical support representative?

When you received technical support, were the instructions easy to understand / follow?

Do you feel that your personal computer skills are sufficient to deal with technical support issues over the telephone?

If an engineer visited you on site was it?

How did we resolve the problem?

If your equipment was returned to us for repair was the collection / re-delivery service


If your repair took longer than 6 working days, were you offered loan equipment?

Where you kept up to date with the progress on the repair of your equipment?

How would you rate our repair service?

Quality of Repair

Overall Satisfaction


If you experienced problems or weren't happy with our service we would like to take this opportunity to apologise. If you would like us to contact you to find out more please complete the following


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